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Export diagnostics and contact support

Create a redacted diagnostics bundle in one click, preview it, and send feedback that opens a support case.

  1. Choose Contact support at the bottom right of the app, then Write to support. Or open Settings, Help and support.
  2. Under Diagnostics, choose Create diagnostics bundle. Read the preview, then choose Download if you want a copy.
  3. Under Contact support or send feedback, choose the kind, write a subject and what happened, and tick Attach the diagnostics bundle if you created one.
  4. Choose Preview redacted payload, check exactly what will be sent, then choose Submit. You get a case reference, and the case appears under Your support cases.

The bundle contains versions, the operating system, engine and Installed Chrome versions, counts of profiles by engine, fingerprint policy and proxy type, which profiles are running, launch-check settings, up to 200 recent action-log lines and up to 200 recent agent warnings and errors.

It never contains cookies, account tokens, email addresses (yours or teammates'), server addresses, user ids, workspace names, account or recovery keys, recovery codes, invitation links, proxy usernames, passwords or hosts, IP addresses, or profile notes and tags. Profile names are replaced unless you tick Include profile names. Before the bundle is shown, the agent checks every line again and refuses to produce a bundle that still contains a known secret or an IP address.

Sending feedback needs you to be signed in. Attachments are accepted only when the server has its attachment quarantine turned on; otherwise send the feedback without the bundle and keep the downloaded copy.

An attached bundle is deleted 30 days after its case is closed, and never kept more than 90 days after upload, whatever happens to the case afterwards. Later replies or status changes do not extend either limit. The only exception is a case placed on legal hold, which is kept until the hold is lifted. A bundle you uploaded but did not send is deleted after one day. You can attach up to 5 files in any 24 hours.

Browz does not publish support hours or response times yet. A case reference confirms your report was received, not when it will be answered.

Still stuck? Export diagnostics and contact support.